Replacement guarantee
We stand behind every gummy we ship.
If your order arrives wrong, defective or damaged, contact us within 7 days with your order number and a photo. We review the case and arrange a refund or replacement when approved.
Realistic expectations
What the guarantee does — and doesn't — cover.
Honest framing avoids disappointment. Here's what we can and can't promise.
- Defective or damaged products
Refund or replacement under our Return & Refund Policy when reported within 7 days of delivery.
- Wrong product shipped
Refund or replacement after review and approval under our Return & Refund Policy.
- Product information support
Contact us with questions about the ingredient list, stated daily serving or directions shown on the product page.
- Result timelines
We do not promise a result timeline. Follow the recommended daily serving and directions shown on the product page.
- Guaranteed therapeutic outcome
Our products are food supplements, not medicinal products. We do not guarantee a specific therapeutic outcome.
- Change-of-mind refunds
For health and hygiene reasons we cannot accept returns or refunds based on satisfaction or change of mind once an order has shipped. See Return & Refund Policy for full detail.
If something isn't right
Tell us — we'll work it through.
One message. Real human. We do our utmost to make it right.
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01
Write to support
Email support@swissgummies.ch with your order number and what's going on. One paragraph is enough.
Any time
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02
We review and respond
A real person at Küssnacht reviews your message and replies — sometimes with a question, sometimes with a fix, always within one working day.
Within 1 working day
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03
We resolve
Replacement, dosage advice, refund (where applicable per our refund policy), or a different ritual — whatever lands the right outcome for you.
Until it's right
Why Swiss Gummies
- Independently formulated since 2013Family-run, in Küssnacht (SZ).
- Delivery in 1–2 working daysShipping is calculated at checkout.
- Defect & damage guaranteeWrong, defective or damaged orders reported within 7 days.
- Gelatine-free formulasExact daily amounts and directions on every product page.
Not sure which gummy fits you?
Questions before you choose?
Compare the current products or ask support about ingredients, directions and suitability.