Replacement guarantee
We stand behind every gummy we ship.
If your order arrives wrong, defective or damaged, we replace it — fast. If a formula isn't landing the way you hoped, write us and a real person at Küssnacht will help you adjust the dose, switch the ritual, or work it through with you.
What this guarantee covers
Three commitments we sign every order with.
This page sits alongside our Return & Refund Policy — that one covers the refund process; this one covers the spirit of how we treat customer concerns.
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Highest-standard formulation
Every gummy is designed in Switzerland to the standards of Swiss food-supplement law. Vegan pectin, naturally sweetened, gluten-free, GMO-free.
Designed in Switzerland
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Real human response
If something isn't right, you reach a real person in Schwyz — not a ticket queue. We reply to every message within one working day.
Mon–Fri · Swiss hours
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We do our utmost to resolve
Whether the right answer is a replacement, dosage advice, a refund, or a different ritual entirely — we work it through with you until it's right.
Case-by-case
Realistic expectations
What the guarantee does — and doesn't — cover.
Honest framing avoids disappointment. Here's what we can and can't promise.
- Defective or damaged products
Refund or replacement under our Return & Refund Policy when reported within 7 days of delivery.
- Wrong product shipped
Same-day replacement from Küssnacht under our Return & Refund Policy.
- Personalised dosage support
If a formula isn't working, write us — we'll review the dosage you're using and the timing, and recommend adjustments or an alternative ritual.
- Specific timeline of results
Individual results vary. Our products are formulated to be effective when the recommended daily dosage is maintained for at least 60 days; please don't expect immediate results — the body needs time to adjust.
- Guaranteed therapeutic outcome
Our products are food supplements, not medicinal products. We do not — and legally cannot — guarantee a specific therapeutic outcome.
- Change-of-mind refunds
For health and hygiene reasons we cannot accept returns or refunds based on satisfaction or change of mind once an order has shipped. See Return & Refund Policy for full detail.
If something isn't right
Tell us — we'll work it through.
One message. Real human. We do our utmost to make it right.
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01
Write to support
Email support@swissgummies.ch with your order number and what's going on. One paragraph is enough.
Any time
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We review and respond
A real person at Küssnacht reviews your message and replies — sometimes with a question, sometimes with a fix, always within one working day.
Within 1 working day
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We resolve
Replacement, dosage advice, refund (where applicable per our refund policy), or a different ritual — whatever lands the right outcome for you.
Until it's right
Why Swiss Gummies
- Independently formulated since 2013Family-run, in Küssnacht (SZ).
- Next-day deliveryFree over 100 CHF, ships from Switzerland.
- Defect & damage guaranteeTry it for a full cycle, refund if it doesn't fit.
- Vegan & naturally sweetenedClinically dosed, no aftertaste.
Not sure which gummy fits you?
Take the quiz first.
Three minutes, twelve questions, one ritual recommended for your life — picked by formula match, not by what's on sale.